Applications Call Center Acd
Last changed: -78.8.20.54 - 2009-08-26 - 9:52

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Summary

Ositron COMPLETE is a call-center solution based on TAPI. It contains modules for call distribution (ACD), waiting calls queue (IVR) and a typical CTI module as well, allowing to identify every call using customer delivered ODBC compliant database. Call distribution rules are fully customizable and can inspect database content too, alowing flexible call routing. More informations: http://www.ositron.pl